Job offers

Junior Account Support Specialist (with Russian)

5000 – 7000 brutto (UOP) (UZ)

Daftcode is a technology group driven by an analytical approach to business. As a venture builder, it creates, scales and invests in startups in such areas as: Deep Tech, FinTech, InsurTech, Cyber Security and Blockchain, among others. The company offers its startups tech and business support, which facilitates market launch and growth of new companies. Daftcode works with individual startup founders, early-stage projects and existing startups looking for financing rounds or support in commercialization and business scaling.

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Job details



Your responsibilities:

  • Customer support via various channels, including telegram, email, tickets, etc
  • Daily Monitoring of customers’ performance (acceptance rate, decline reasons, refund ratio, chargeback ratio, etc)
  • Report issues to the relevant teams
  • Deliver information about new features/fixes/products to the customers
  • Analyzing decline reasons of transactions and providing solutions to the customers
  • Gather feedback from customers and collaborate with internal teams to enhance the company’s services and performance

Minimum qualifications:

  • Fluent in English and Russian, both spoken and written
  • Polish language proficiency at B2 level
  • Interest in and motivation to develop knowledge of financial products and the cryptocurrency industry
  • Strong analytical skills, with the ability to interpret data and turn insights into actionable business recommendations
  • Team-oriented, cooperative, and committed to fostering a culture of continuous improvement
  • Problem solver, capable of identifying issues and resolving them quickly and effectively
  • Strong time management skills, with the ability to work independently and handle multiple priorities without constant supervision
  • Ability to thrive in a fast-paced, rapidly growing company, managing diverse challenges, deadlines, and interactions

    Nice to have:
  • Previous experience in support roles
  • Experience with the financial or cryptocurrency industry (not necessarily commercial)

Our benefits See what perks we’ve prepared for you.

  • Growth support

    As your startup grows, there’ll be ample promotion opportunities. There is a budget allocated to our employees’ development and training, and employees have unlimited access to educational platforms and foreign language classes.

  • Community

    We believe in a culture of appreciation. Involvement in company life is awarded with points in the company’s cafeteria plan. We organize office theme parties, contests, and integration events as well as provide funds for group outings.

  • Office life

    Yes, we know there’s more to life than a gorgeous view from the office. That’s guaranteed in our office on the 40th floor of Warsaw Spire. However, we also celebrate little things together, like the International Pancake or Chocolate Day.

Recruitment process Short. Transparent. That’s it

Application

Send us your CV or LinkedIn profile. You can also just write a few words about yourself.

Interview

Let’s talk about your experience & expectations. You will also solve problems of the type you’ll work on.

Results

Now you can join our team and start a great adventure!

Apply