Job offers

Merchant Onboarding Specialist

7,500 – 9,500 brutto (UOP)

Daftcode is a technology group driven by an analytical approach to business. As a venture builder, it creates, scales and invests in startups in such areas as: Deep Tech, FinTech, InsurTech, Cyber Security and Blockchain, among others. The company offers its startups tech and business support, which facilitates market launch and growth of new companies. Daftcode works with individual startup founders, early-stage projects and existing startups looking for financing rounds or support in commercialization and business scaling.

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Job details

Your responsibilities:

  • Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance.
  • Understanding the complexity of the products and ensuring compliant merchant onboarding in line with the requirements.
  • Working closely with other teams (e.g., sales, tech, product) to ensure a seamless customer experience.
  • Preparing & adjusting contracts for merchants.
  • Ensure that the processes agreed with the Director of Operations are reflected internally.
  • Ensure data integrity, documentation management, and reporting within the company systems
  • Ensure risk mitigation during the onboarding process

Minimum qualifications:

  • English C1 
  • Polish B2 
  • Previous experience in a customer-facing role (customer support/account management) 
  • Problem-Solving Skills: Strong analytical skills to identify problems and develop effective solutions quickly;
  • Close attention to detail
  • Team-oriented, cooperative, and committed to fostering a culture of continuous improvement
  • Strong time management skills, with the ability to work independently and handle multiple priorities without constant supervision
  • Ability to thrive in a fast-paced, rapidly growing company, managing diverse challenges, deadlines, and interactions.

Our benefits See what perks we’ve prepared for you.

  • Growth support

    As your startup grows, there’ll be ample promotion opportunities. There is a budget allocated to our employees’ development and training, and employees have unlimited access to educational platforms and foreign language classes.

  • Community

    We believe in a culture of appreciation. Involvement in company life is awarded with points in the company’s cafeteria plan. We organize office theme parties, contests, and integration events as well as provide funds for group outings.

  • Office life

    Yes, we know there’s more to life than a gorgeous view from the office. That’s guaranteed in our office on the 40th floor of Warsaw Spire. However, we also celebrate little things together, like the International Pancake or Chocolate Day.

Recruitment process Short. Transparent. That’s it

Application

Send us your CV or LinkedIn profile. You can also just write a few words about yourself.

Interview

Let’s talk about your experience & expectations. You will also solve problems of the type you’ll work on.

Results

Now you can join our team and start a great adventure!

Apply