​​Junior Merchant Onboarding Specialist

We are growing our team and looking for a proactive Junior Merchant Onboarding Specialist to join us. This role combines operations with a strong focus on customer experience. You will manage client onboarding, support merchants, and collaborate closely with internal teams to ensure smooth processes and high service quality. If you are detail-oriented, communicative, and thrive in a fast-paced environment — we’d love to hear from you 🚀

Your responsibilities:

• Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance.
• Working closely with other teams (e.g., sales, tech, product) to ensure a seamless customer experience
• Preparing & adjusting contracts for merchants 
• Answering the merchant’s inquiries 
• Assisting in customer support inquiries 

Minimum qualifications:

• Fluent in English 
• Fluent in Polish 
• Close attention to detail
• Team-oriented, cooperative, and committed to fostering a culture of continuous improvement
• Problem solver, capable of identifying issues and resolving them quickly and effectively
• Strong time management skills, with the ability to work independently and handle multiple priorities without constant supervision
• Ability to thrive in a fast-paced, rapidly growing company, managing diverse challenges, deadlines, and interactionsAbility to thrive in a fast-paced, rapidly growing company, managing diverse challenges, deadlines, and interactions

Nice to have:

• Experience in a similar position
• Knowledge of CRM systems 
• Experience in the AML/KYC area 
• Knowledge of the crypto environment