Interlining flights search technology

Customer Care Representative with English and French or Swedish or German

35-40 PLN gross per hour

Travelyn is an algorithmic search engine for combined flights based on future-proof technology. Their unique mechanism covers connections between non-cooperating airlines such as Ryanair and Wizzair. The technology saves significant amounts of travellers’ money by finding unique interlining flights: with Travelyn, they can book their flights even 80% cheaper. The company also supports its customers after the purchase – it grants them free alternative flights in case of delays or cancellations.

Job Details

Your responsibilities:

 Our mission is to provide customers with the largest diversity of affordable and convenient travel opportunities. We are a young company who are enjoying great progress in the markets we currently trade in: Germany, Poland, Sweden, Denmark, Finland, and Norway; and we plan to expand into France, Spain, Italy, and beyond!

Your main responsibility in this role will be to provide the best experience to our customers by assisting them with their queries and requests by telephone, email, and chat.

Our customer service team works around the clock, but we expect you to work 8 hours a day 5 days a week (2-3 days per week for part-time). Shift work in this pattern: 8-16 / 12-20 / 14-22 / 18-02. Night and weekend shifts are required on a rotation.

  • Communicating with customers via email, phone and chat
  • Handling client and system tickets in a timely and professional manner
  • Providing air travel advice
  • Purchasing airline tickets
  • Resolving passenger concerns regarding cancelled and delayed flights
  • Responding to passenger feedback
  • Resolving cases when flights are delayed or cancelled

Minimum qualifications:

  • Languages: English and either: French/Swedish/German (C1 level)
  • Enthusiastic, communicative approach and willingness to support our customers
  • Ability to make quick decisions
  • Generating innovative ideas and solutions to improve customers’ satisfaction
  • Great approach to teamwork and focus on internal and external customers

Preferred qualifications:

  • German, Swedish, French, Polish, Danish, Norwegian, or Finnish language (B2 / C1 level)
  • Experience working with customers
  • Interest in traveling
  • Experience in a remote working environment
  • Problem-solving skills and a drive to find great solutions

Our benefits See what perks we've prepared for you.

Health & Wellbeing

We care about our employees’ health. We offer private medical care, in-office diagnostic tests, and a Multisport card. We believe in mixing business with pleasure, and so there are also sports activities available to our employees!

Growth support

As your startup grows, there’ll be ample promotion opportunities. There is a budget allocated to our employees’ development and training, and employees have unlimited access to educational platforms and foreign language classes.

Work & time off

You will have 26 days off, regardless of how long you’ve been with us, and additional special days off. Sick days are paid in full. We have a flexible schedule, and we operate from a comfortable office in Warsaw Spire.


We believe in a culture of appreciation. Involvement in company life is awarded with points in the company’s cafeteria plan. We organize office theme parties, contests, and integration events as well as provide funds for group outings.

Office life

Yes, we know there's more to life than a gorgeous view from the office. That’s guaranteed in our office on the 40th floor of Warsaw Spire. However, we also celebrate little things together, like the International Pancake or Chocolate Day.

Recruiting Team Find out who you’ll meet during the job interview.

  • Małgorzata Zwolińska

    Małgorzata Zwolińska

    Senior HR Specialist

  • Tom Greenway

    Tom Greenway

    Travelyn Support Team Leader

Recruitment process Short. Transparent. That’s it



Send us your CV or LinkedIn profile. You can also just write a few words about yourself.



Let’s talk about your experience & expectations. You will also solve problems of the type you’ll work on.

Recruitment task

Recruitment task

On some positions we need additional verification. We might send you a task to solve.



Now you can join our team and start a great adventure!

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Customer Care Representative with English and French or Swedish or German

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