Customer Care Representative with English and French or Swedish or German

35-40 PLN gross per hour

Travelyn is an algorithmic search engine for combined flights based on future-proof technology. Their unique mechanism covers connections between non-cooperating airlines such as Ryanair and Wizzair. The technology saves significant amounts of travellers’ money by finding unique interlining flights: with Travelyn, they can book their flights even 80% cheaper. The company also supports its customers after the purchase – it grants them free alternative flights in case of delays or cancellations.

Job Details

Your responsibilities:

Our mission is to provide customers with the largest diversity of affordable and convenient travel opportunities. We are a young company who are enjoying great progress in the markets we currently trade in: Germany, Poland, Sweden, Denmark, Finland, and Norway; and we plan to expand into France, Spain, Italy, and beyond!

Your main responsibility in this role will be to provide the best experience to our customers by assisting them with their queries and requests by telephone, email, and chat.

Our customer service team works around the clock, but we expect you to work 8 hours a day 5 days a week (2-3 days per week for part-time). Shift work in this pattern: 8-16 / 12-20 / 14-22 / 18-02. Night and weekend shifts are required on a rotation.

Communicating with customers via email, phone and chat
Handling client and system tickets in a timely and professional manner
Providing air travel advice
Purchasing airline tickets
Resolving passenger concerns regarding cancelled and delayed flights
Responding to passenger feedback
Resolving cases when flights are delayed or cancelled

Minimum qualifications:

Languages: English and either: French/Swedish/German (C1 level)
Enthusiastic, communicative approach and willingness to support our customers
Ability to make quick decisions
Generating innovative ideas and solutions to improve customers’ satisfaction
Great approach to teamwork and focus on internal and external customers

Preferred qualifications:

German, Swedish, French, Polish, Danish, Norwegian, or Finnish language (B2 / C1 level)
Experience working with customers
Interest in traveling
Experience in a remote working environment
Problem-solving skills and a drive to find great solutions

Our benefits See what perks we've prepared for you.

Health & Wellbeing

We care about our employees’ health. We offer private medical care, in-office diagnostic tests, and a Multisport card. We believe in mixing business with pleasure, and so there are also sports activities available to our employees!

Growth support

As your startup grows, there’ll be ample promotion opportunities. There is a budget allocated to our employees’ development and training, and employees have unlimited access to educational platforms and foreign language classes.

Work & time off

You will have 26 days off, regardless of how long you’ve been with us, and additional special days off. Sick days are paid in full. We have a flexible schedule, and we operate from a comfortable office in Warsaw Spire.

Community

We believe in a culture of appreciation. Involvement in company life is awarded with points in the company’s cafeteria plan. We organize office theme parties, contests, and integration events as well as provide funds for group outings.

Office life

Yes, we know there's more to life than a gorgeous view from the office. That’s guaranteed in our office on the 40th floor of Warsaw Spire. However, we also celebrate little things together, like the International Pancake or Chocolate Day.

Recruiting Team Find out who you’ll meet during the job interview.

Małgorzata Zwolińska
Senior HR Specialist
Tom Greenway
Travelyn Support Team Leader

Recruitment process Short. Transparent. That’s it

Application

Send us your CV or LinkedIn profile. You can also just write a few words about yourself.

Interview

Let’s talk about your experience & expectations. You will also solve problems of the type you’ll work on.

Recruitment task

On some positions we need additional verification. We might send you a task to solve.

Results

Now you can join our team and start a great adventure!

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Customer Care Representative with English and French or Swedish or German

at Travelyn

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I consent to the processing of my personal data provided through the application form and in the attached CV for recruitment purposes by Daftcode Sp.z o.o.with its registered seat in Warsaw(00 - 844), at Plac Europejski 1 (the Company) and by other group companies listed here (Group Companies), as joint controllers.

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